Digital Signer support
a PDF Signing Software
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Support | Prompt Email Support of Digital Signer software
Digital Signer, Thank you for contacting us. Your query is important to us. We would love to help you have with our software.
Your query is important to us. Send your query we will reply you shortly.
After a successful transaction, a receipt for your purchase has been emailed to you. You will get the license soon on your email id within 48 hours. If an email does not receive check the spam/junk folder.
Please keep the software license private and confidential.
If you are an Indian customer then you will get the GST invoice in another separate email, please allow us 7 working days to generate a tax invoice.
Note: The license is always activated from the current date and cannot carry forward the remaining days of the previous license. If you have more than one license key then you can not merge the license key, use license key one by one or activate any other machine.
If you have any query please contact us https://digitalsigner.pulkitsoft.com/contact-us/
Full video playlist on YouTube. Click Here
Insert Signature On Pdf Click Here
Expert Mode Import Text, Csv, Excel Click Here
Expert Mode Import Text, Csv, Excel Learn More
Sign pdf automatically – Auto Signing Click Here
Insert Timestamping into the pdf Click Here
Send Email during pdf signing Click Here
Send Email during pdf signing Learn More
Change signature Signature Appearances | Custom Signature Image Click Here
You can also download test files for sign and put password:
You can also download test files for signing and putting passwords & sending emails:
User Password: abc@12345
Owner Password: xyz@12345
- Installation Error
Solution: You might encounter a Windows defender error because your profile is set on extreme security. Follow the below-given solution and continue the software installation. Error solution by below-given steps or click here for solution video on YouTube. Turn off SmartScreen app blocking.
Error: Microsoft Defender SmartScreen prevented an unrecognized app from starting.
2. System.Security.Cryptography.CryptographicException: The system cannot find the file specified.
Solution: Please ensure that the machine has installed the IIS (Internet Information Services) and running the service properly.
Step 1: Search features in the search box, Or go to the Control panel >> Programs and features >> and click the Turn Windows features on or off.
Step 2: Check the Internet Information Services, and install it, and restart the machine.
Step 3: Start the IIS (Internet Information Services)
Note:
If still getting the error then start the IIS (Internet Information Services) and make a few settings on it.
- Go to IIS Manager
- Go to the application pool instance
- Click advanced settings
- Under the Process model, set Load User Profile to true
- Restart the machine.
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License Related
Q: Is the license a perpetual or permanent license?
A: No, The license is valid for one year only. However, you can buy the bulk license with a huge discount and use them one by one.
Q: Is the software license transferable?
A: No. The software license is not transferable, once activated it always sticks to the activation machine only.
Q: Can one license be used on multiple systems/machines?
A: No. One license for one machine only. If you need to use the software on another machine. Please buy the license separately.
Q: What if my system/machine format and reinstall again?
A: Install the software again and activate the previous license. If face any problems during activation please contact us.
Q: What if my system/machine is upgraded with new hardware?
A: The previous license may be not working. Contact us. Click Here
Q: What if I updated the software to the new version, should my license be valid for the updated version?
A: Yes, Your license is valid with the updated new version. No need to purchase a fresh license.
Q: Can I merge the license?
A: No. You can not merge the license. However, you can use the license one by one. If the previous license expired after that use another license.
Q: What if I buy the license and not using them?
A: The license validation starts only if you activated any machine/system. Otherwise license never expires and is permanently assigned to the buyer.
Q: I want to purchase the license in bulk and need the discount.
A: Yes. Contact us via email or call us directly. You can also reach us via the contact page. Click here to check offers.
Q: I am already using the software and the license activated. Can I buy the license in advance?
A: Yes. we offer the festival huge discounts. You can buy the license in advance and use it when the previous license expires.
Payment Related
Q: How to order the software license?
A: Add the license into the cart and checkout the process like shopping, after the successful payment you will see the license on the screen. You will also get the license on your email id which you provided during the checkout process. Please check your inbox, junk, and spam folder.
Q: How license issued?
A: The license is issued automatically after successful payment.
Q: I need a customized license. What should I do?
A: Contact us via email or call us directly.
Q: What is my payment failed?
A: If payment failed and the amount is deducted from your account. No worries your amount is automatically refunded within 7 working days into your payment account.
Q: What if I not received any email after successful payment?
A: Please check your inbox, junk, and spam folder. You can also contact us we will send you the license manually.
Q: What if When I need to refund after the purchase and license are issued?
A: Once you order the product, it is non-refundable. Click here to read our refund policy.
Software Related
Q: Is software require an internet connection?
A: Yes, Its is required an internet connection for random license validation, digital signature timestamping, and send email feature.
Q: Is the software working offline?
A: Yes, It’s a desktop application software, but its is require an internet connection for random license validation.
Q: Is the Software support the pkcs11 interface?
A: No.
Q: Can I start the multiple instances of the software?
A: Yes.
Software Features Related
Q: Can software sign on all pages?
A: Yes. The software sign all the pages, odd pages, even pages or any pages.
Q: Can I sign the files bulk/batch?
A: Yes. You can do it by selecting batch mode.
Q: Is the software supports multiple signatures?
A: Yes.
Q: Is the software supports multiple signatures with password?
A: No, You can insert one signature and password or multiple signatures without the password.
Q: Is Timestamping require an internet connection?
A: Yes.
Q: Is the software supports the self-signed certificates?
A: Yes. You can sign the files using the self-signed certificates.
Q: Is the software supports the auto-signing process, without any user interaction?
A: Yes. To know more click here.
Q: Get an error: The process can not access the file, because it is being used by another process.
A: Close the software completely and start a fresh process again.
Q: Is for LTV enabling feature require an internet connection?
A: No.
Q: Can I change the signature location?
A: Yes. You can palace the signature anywhere on the page.
Q: Can I send the signed pdf to the email ids?
A: Yes. You can do it by selecting the feature Expert Mode and selecting send the email.
Q: I want to sign multiple signatures and signed the pdf successfully and send it for another signing to another client for signing. Should the same software be required for signing on at the other place?
A: Yes. Multiple signings must to performed with the same software. Multiple signing with any other software. We are not recommend to sign with any other software.
Digital signatures are like electronic “fingerprints.” In the form of a coded message, the digital signature securely associates a signer with a document in a recorded transaction. Digital signatures use a standard, accepted format, called Public Key Infrastructure (PKI), to provide the highest levels of security and universal acceptance. They are a specific signature technology implementation of electronic signature (eSignature).
Imagine a document that has legal value. Such a document may contain important information about rights and obligations, in which case you need to ensure its authenticity. You don’t want people to deny the commitments they’ve written down. Furthermore, this document probably has to be mailed to, viewed and stored by different parties. On different places in the workflow, at different moments in time, the document can be altered, be it voluntary, for instance to add an extra signature, involuntary, for example due to a transmission error, or deliberately, if somebody wants to create a forgery from the original document.
For centuries, we’ve tried to solve this problem by putting a so-called ‘wet ink signature’ on paper. Nowadays, we can use digital signatures to ensure:
- The integrity of the document— we want assurance that the document hasn’t been changed somewhere in the workflow.
- The authenticity of the document— we want assurance that the author of the document is who we think it is (and not somebody else)
- Non-repudiation— we want assurance that the author can’t deny his or her authorship.
Digital signatures, like handwritten signatures, are unique to each signer. Digital signature solution providers, such as Digital Signer (Digital Signature), follow a specific protocol, called PKI. PKI requires the provider to use a mathematical algorithm to generate two long numbers, called keys. One key is public, and one key is private.
When a signer electronically signs a document, the signature is created using the signer’s private key, which is always securely kept by the signer. The mathematical algorithm acts as a cipher, creating data matching the signed document, called a hash, and encrypting that data. The resulting encrypted data is the digital signature. The signature is also marked with the time that the document was signed. If the document changes after signing, the digital signature is invalidated.
As an example, Jane signs an agreement to sell a timeshare using her private key. The buyer receives the document. The buyer who receives the document also receives a copy of Jane’s public key. If the public key can’t decrypt the signature (via the cipher from which the keys were created), it means the signature isn’t Mr. X’s or has been changed since it was signed. The signature is then considered invalid.
To protect the integrity of the signature, PKI requires that the keys be created, conducted, and saved in a secure manner, and often requires the services of a reliable Certificate Authority (CA). Digital signature providers, like Digital Signer (Digital Signature), meet PKI requirements for safe digital signing.
Many industries and geographical regions have established eSignature standards that are based on digital signature technology, as well as specific certified CAs, for business documents. Following these local standards based on PKI technology and working with a trusted certificate authority can ensure the enforceability and acceptance of an e-signature solution in each local market. By using the PKI methodology, digital signatures utilize an international, well-understood, standards-based technology that also helps to prevent forgery or changes to the document after signing.
The broad category of electronic signatures (eSignatures) encompasses many types of electronic signatures. The category includes digital signatures, which are a specific technology implementation of electronic signatures. Both digital signatures and other eSignature solutions allow you to sign documents and authenticate the signer. However, there are differences in purpose, technical implementation, geographical use, and legal and cultural acceptance of digital signatures versus other types of eSignatures.
In particular, the use of digital signature technology for eSignatures varies significantly between countries that follow open, technology-neutral eSignature laws, including the United States, United Kingdom, Canada, and Australia, and those that follow tiered eSignature models that prefer locally defined standards that are based on digital signature technology, including many countries in the European Union, South America, and Asia. In addition, some industries also support specific standards that are based on digital signature technology.
Digital signatures rely on public and private keys. Those keys have to be protected in order to ensure safety and to avoid forgery or malicious use. When you send or sign a document, you need assurance that the documents and the keys are created securely and that they are using valid keys. CAs, a type of Trust Service Provider, are third-party organizations that have been widely accepted as reliable for ensuring key security and that can provide the necessary digital certificates. Both the entity sending the document and the recipient signing it must agree to use a given CA.
Secure, Trusted Timestamps for Long-term Signatures.
Timestamping in Digital Signature.
Digital timestamps mark a PDF signature with the time and date as proof of integrity.
A timestamp shows that the contents of the document existed at a point in time, and are unchanged.
For added security, digital signatures can include a timestamp from an independent, trusted authority.
Digital Signer is able to utilize a timestamp server to help ensure that the timestamp is precise and secure since the system clock could be modified by a user.
Time stamping is an increasingly valuable complement to digital signing practices, enabling organizations to record when a digital item—such as a message, document, transaction or piece of software—was signed. For some applications, the timing of a digital signature is critical, as in the case of stock trades, lottery ticket issuance and some legal proceedings. Even when time is not intrinsic to the application, time stamping is helpful for record-keeping and audit processes, because it provides a mechanism to prove whether the digital certificate was valid at the time it was used. The growing importance of digital signing solutions has created a corresponding demand for time stamping, so many software programs, such as Microsoft Office, support time stamping capabilities.